Privacy Policy

Introduction

Your privacy is important to us. This policy outlines your rights regarding your personal data and explains how we collect, use, disclose, transfer, and store your information.

When we refer to "Earl Grey Apps", "we", "our", or "us", it means Earl Grey Apps, which is the entity responsible for processing your personal data.

When we refer to "Website" or "Products", it includes all of our websites, software applications, and related services.

When we say "Personal Data", it refers to all personal information or personally identifiable information as defined by applicable laws.

When we refer to "you" or "user", it means visitors, customers, and consumers accessing our Website or Products.

We act as both a "Data Controller" and "Data Processor" of Personal Data covered by this Privacy Policy, depending on the features you choose to use.

Data Collection Principles

  • We collect only the necessary information.
  • We use Personal Data solely for the purposes specified in this Privacy Policy.
  • We do not retain Personal Data longer than necessary.
  • We do not disclose Personal Data except as outlined in this Privacy Policy.

By accepting this Privacy Policy, you consent to the collection, use, and storage of Personal Data as described. You may withdraw your consent at any time by contacting us through the provided methods.

If you disagree with our Privacy Policy, please do not use our Website and Products. By accessing or using them, you agree to this Privacy Policy.

Information We Collect

  • We collect information you provide directly and automatically through your use of the Website or Products.

Information You Provide:

  • Contact Information: Optional email address, name, company name, etc., for communication and support.
  • Account Information: Required for Products with per-user licenses, including name, email, and company details.
  • Newsletters: Optional subscription to newsletters, with an easy opt-out option.
  • Comments and Correspondence: Any comments or mail you send us.
  • Surveys: Responses to surveys for research purposes.

Information We Receive from Others or Shared or Disclosed:

  • We may receive information about you from various sources, including:
    • Third parties such as business partners or social media platforms.
    • Third-party services you use to connect with our services may share your profile information or usage data.
    • Public databases and other external sources like marketing partners or third-party providers.
  • The information we receive helps us to:
    • Enhance your experience with our services.
    • Improve our offerings and services.
    • Manage and optimise our communications with you.
  • We may share your personal data with:
    • Trusted partners and service providers who assist in operating our business and delivering services.
    • Marketing and analytics partners to help us conduct and improve our marketing efforts.
  • All third parties we share your information with are:
    • Bound by contractual obligations to maintain the confidentiality of your information.
    • Permitted to use your information only for the specific purposes we have defined.

Information Collected Automatically:

  • Log Files: Automatically reported by your browser, including IP address, browser type, and more.
  • Cookies: Used to enhance your browsing experience. Cookies are collected only with your consent.
  • Analytics: Installation and activation logs for our in-house purposes.

How We Use Your Personal Data

We use your Personal Data for the following purposes:

  • To present our Website and its content.
  • To provide information about our Products.
  • To manage licenses, subscriptions, and provide customer support.
  • To notify you of updates and changes.
  • To allow participation in interactive features.
  • For any other purpose with your consent.
  • Additionally, we do not use Google Workspace APIs to develop, improve, or train generalized AI or ML models. Any data retrieved through these APIs is strictly used to provide the services within our products and is not used for model training or enhancement purposes.
  • We do not use user data for any purposes beyond providing and improving the functionality of the app. This includes not using data for advertising, profiling, selling, or sharing with third parties outside the scope of delivering our services.

Purposes of Processing Personal Data:

We process your personal data for additional purposes:

  • Providing and Maintaining Services: To deliver the products and services you have requested and ensure they function correctly.
  • Communication: To communicate with you, including responding to inquiries, sending service-related notices, and providing customer support.
  • Personalisation: To tailor our services to your preferences and provide a customised experience.
  • Marketing: To send you promotional messages, offers, and other information that may be of interest to you, where permitted by law.
  • Analytics and Improvements: To analyse usage trends and improve our services, including troubleshooting, data analysis, testing, research, and survey purposes.
  • Compliance: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of our users, employees, and others.

Sharing Your Personal Data

We do not sell or disclose your Personal Data except as outlined in this policy. We may share your data with trusted third-party service providers, such as payment processors, customer support services, cloud services, and analytics providers, under strict confidentiality agreements.

Information We Receive from Others or Share or Disclose:

We may receive information about you from other sources, including third parties, business partners, or social media platforms. For example: If you use a third-party service to connect with our services, that service may share certain information with us, such as your profile information or usage data.

We may also receive information about you from public databases, marketing partners, and other third-party providers to enhance your experience, improve our offerings, and manage our communications.

We may share your personal data with our trusted partners and service providers who assist us in operating our business, delivering our services, or conducting marketing and analytics. These third parties are bound by contractual obligations to keep your information confidential and use it only for the purposes we specify.

We Do Not Collect

We do not collect sensitive personal information such as social security numbers, health data, or financial account details unless explicitly provided by you for specific purposes. We also do not intentionally collect information from children under the age of 13. If we become aware that we have inadvertently gathered such information, we will take immediate steps to delete it from our records.

We Do Not Use

We do not use your personal data for any purposes other than those explicitly stated in this Privacy Policy. We do not engage in activities such as selling your data to third parties, using your data for unsolicited marketing, or sharing your data without your consent, except as required by law.

Lawful Basis for Processing Your Personal Data

We process your personal data based on the following legal grounds:

  • Consent: We process your data with your explicit consent, particularly for marketing purposes or where required by law. You have the right to withdraw your consent at any time.
  • Contract Performance: Processing is necessary for the performance of a contract to which you are a party, such as providing the services you have requested.
  • Legitimate Interests: We process your data based on our legitimate interests, such as improving our services, securing our platforms, and conducting marketing activities, provided that these interests are not overridden by your rights and freedoms.
  • Legal Obligations: We process your personal data to comply with applicable laws and regulations, such as tax laws or regulatory requirements.

How Long We Store Your Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purposes of processing. For example:

  • Account Information: We retain your account information for as long as your account is active or as needed to provide you with services.
  • Marketing Data: We retain marketing data until you opt out or withdraw your consent.
  • Legal Compliance: We retain records as required by law or for the defence of legal claims.
  • Once the retention period expires, we securely delete or anonymise your personal data.

Our Steps to Be Secure

To ensure the security of your personal data, we implement industry-standard practices, including encryption, secure access protocols, and regular security audits. Our team is trained to handle data with the highest level of care, and we continually update our security measures to guard against unauthorised access, data breaches, and other potential threats.

Your Role in Data Safety

While we take significant steps to secure your personal data, you also play an important role in maintaining data safety. We encourage you to use strong, unique passwords for your accounts, avoid sharing your login credentials, and stay vigilant against phishing attempts and other forms of online fraud. If you suspect any unauthorised activity involving your personal data, please contact us immediately.

Data Breaches

In the unlikely event of a data breach, we will take immediate action to mitigate the impact. This includes promptly notifying affected individuals, conducting a thorough investigation, and working to prevent future incidents. We are committed to transparency and will keep you informed of any significant developments related to your personal data’s security.

International Personal Data Transfers

If we transfer your personal data outside of your home country, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws. This may include relying on standard contractual clauses, obtaining your explicit consent, or other legal mechanisms to ensure your data is handled securely and lawfully.

Third-Party Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit to understand how they collect, use, and protect your personal data.

Your Rights

You have the right to:

  • Request access to and update your Personal Data.
  • Be forgotten (request deletion of your data).
  • Restrict the processing of your data.
  • Withdraw your consent at any time without affecting the lawfulness of prior processing.
  • Object to the processing of your data based on our legitimate interests.

Children's Privacy

Our services are not intended for use by children under the age of 13 (or the equivalent minimum age in your jurisdiction), and we do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take steps to delete that information within a reasonable time, but no later than required under the applicable law. If you believe that we may have collected information from a child, please contact us immediately so that we can address the situation.

Security

We take reasonable steps to protect your Personal Data from loss, misuse, and unauthorised access.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our Website.

Contact Us

For any questions or concerns about this Privacy Policy, please contact us at help@earlgreyapps.com.